Outlook SP2 fails to upgrade the Outlook Identity

There are a number of posts in the MS forums from users who had significant issues upgrading their Outlook identity for Office 2011. The upgrade process begins, then you get a message telling you that it failed and you need to repair the identity with a previous version of the Database Utility. My take on the warning is that the identity had some sort of corruption that the new Database Utility doesn’t know how to fix. MS posted a Knowledge Base note about the issue…

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Before installing the SP2 update for Office 2011…

…I would suggest rebuilding your Outlook identity. Launch Outlook pressing the option key down to get to the database utility. Rebuilding the identity will: Ensure you are upgrading a somewhat clean identity Automatically create a backup of your current identity in ~/Documents/Microsoft User Data/Office 2011 Identities in case something goes bad during the upgrade (there has been numerous reports of corrupted identities that failed to upgrade). In case you didn’t use these steps and your identity failed to upgrade, MS now has a Knowledge Base…

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